When the unforeseen happens, call on the quick response of ServiceMaster Clean® at 1-800-RESPOND. Our emergency call center is prepared to handle your call 24 hours a day, 7 days a week, 365 days a year. Let us show you how ServiceMaster Clean® can help.

Water

Water damage restoration is an emergency business. That's why ServiceMaster Clean® is on call 24 hours a day, 7 days a week, 365 days a year. Our quick response reduces your suffering and saves money. Water damage claims increase substantially if prompt action is not taken to contain the damage.

The cleaning professionals at ServiceMaster Clean® use advanced products, procedures, and equipment to assure the highest level of cleaning performance and protection for property and furnishings.

The process unfolds in six steps:

   1. Inspection and assessment
   2. Water removal
   3. Anti-microbial application
   4. Drying: air movement
   5. Drying: dehumidifying
   6. Drying: monitoring

Fire and Smoke

Even when the fire is out, the damage continues. Much of the material found in furniture and flooring is synthetic and when burned, it can create a variety of complex chemical reactions. After only a few days, these items go from cleanable to unsalvageable.

The professionals of ServiceMaster Clean® are experts in understanding the chemical combinations that can effectively clean and salvage belongings. We can even remove soot from at-risk items such as brass, aluminum, chrome, marble, tile, and porcelain as well as fabrics in upholstery and carpets, thus helping to avoid additional expenses.

We use the latest equipment and supplies in our five-step fire and smoke restoration process:

1.Emergency pre-cleaning
2.Content cleaning
3.Content pack-out
4.Wall and ceiling cleaning
5.Deodorization

Carpet Drying

One of the biggest problems with water disasters is its effect on carpets and floors. ServiceMaster Clean® understands these issues and provides fast, on-site carpet and wood floor drying.

Here's what your ServiceMaster Clean® professional considers when drying carpet:

• Age and condition of carpet
  
  If a carpet is so old that it is a better value to replace than attempt restoration, we'll let you know what makes the best financial sense. ServiceMaster Clean® uses industry resources to help determine the exact value of carpet.


• Length of time carpet was exposed to water
  
  Most carpets can withstand water for up to three days, but immediate response to your loss is critical. In most cases ServiceMaster Clean® can be at your site within two to four hours.


• Type of water
  
  Types of water affect the restoration process.
  
  
  • Clean water: Water from a clean source with no debris.
  • Grey water: Water that is not necessarily clean but is not hazardous (washing machine and dishwasher overflow, for example).
  • Black water: Sewage backup or runoff water. These losses are hazardous and should be handled with caution.
    
    
• Water temperature
  
  The temperature of the water is important to consider. For example, a hot water heater with very warm water will affect the glue used to hold carpet fibers together.

Here's what we consider when drying wood floors:

• Wood floors are very sensitive, so proper drying is critical.
• Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning. Both are very difficult to restore.
• Emergency response is critical for any damage to wood floors.